Shipping Policy

At Davids Global Mall, we are committed to delivering your orders quickly, securely, and efficiently. We offer same-day delivery within Nairobi for orders placed before 3:00 PM and next-day delivery for orders placed after that time. For areas outside Nairobi, delivery is done within 24 hours. All delivery timelines are communicated clearly during checkout, and we do our best to ensure timely fulfillment.

We partner with trusted local courier services to ensure that your packages are handled with care and arrive in perfect condition. Once your order has been dispatched, you will receive a tracking number via SMS or email, allowing you to monitor the progress of your shipment. Our couriers offer doorstep delivery in major towns and drop-off points for rural and hard-to-reach areas.

Delivery charges are calculated based on your location and the size or weight of your order. Shipping within Nairobi depends on the location and the means the customer chooses to use in delivery, while nationwide delivery rates are determined at checkout. Occasionally, we offer free shipping promotions on select products or order value. Be sure to check for updates on our homepage or during special campaigns.

Customers are responsible for providing accurate delivery details when placing an order. If a delivery attempt fails due to incorrect information or unavailability, we will contact you to arrange a second attempt, which may incur an additional delivery fee. For high-value orders, we may require identity verification upon delivery to protect both the buyer and the store.

If you have any concerns regarding your order's delivery status or experience any issues upon receipt, our customer service team is available to assist you promptly. We aim to make every shopping experience smooth and reliable from the moment you place your order to the moment it arrives at your doorstep.